FAQs
Questions about Shopify subscriptions
Should we use Recharge or Loop?
It depends on your products, plan structure, budget and how much you want to customise. We work with both, so we can compare them against your actual setup rather than a feature list, and we will tell you if staying where you are is the better call.
Can you move our subscribers to a new app without them re-entering card details?
Usually, yes, when the payment methods can be migrated through a supported gateway such as Shopify Payments. We check this first. Where it is not possible, we plan the customer emails and timing so subscribers update their details with as little drop-off as we can manage.
Do you manage subscriptions month to month?
Yes. We look after live subscription programmes on an ongoing basis: plan and product changes, portal and email updates, failed-payment and churn reviews, and app updates, so your team does not have to become subscription-app experts.
How long does a subscription migration take?
It depends on the number of subscribers, your payment gateway, how many plans and discounts you run and any custom features. After an audit you get a dated plan, and we schedule the switch around your billing dates.
Do you work with international brands worldwide?
Yes. We work remotely with international subscription brands, including clients in Canada, the UK and the US. We check your target markets, payment gateway, delivery requirements and app availability during scoping, and agree a communication schedule around your time zone. Our team is based in New Delhi and works Monday to Saturday, 9:30 am to 6:30 pm IST.
Can you add subscriptions without rebuilding our Shopify store?
We first check your existing theme, checkout and app integration. If they support the subscription journey you need, we scope the changes around them. A full rebuild is only proposed when the existing setup cannot support the agreed requirements.
Can you help with meal subscriptions and build-a-box orders?
Yes. Our Fuel Your Body case study shows our work simplifying meal-plan selection. For a new build, we scope box sizes, product choices, delivery frequency, order cutoffs and subscriber changes against your app and fulfilment requirements before implementation.