Operational software that brings customer data, sales, delivery, and reporting into one controlled workflow so teams can spend less time reconciling information and more time acting on it.
A custom ERP or CRM makes sense when off-the-shelf tools force your team into workarounds, spreadsheets and double entry. We map how orders, inventory, leads and finance actually move through the business, then decide which parts need custom software and which should stay in existing tools connected by integrations.
You know operations are inefficient but are unsure what to build or buy.
Workflow and data mapping, system review, build-versus-buy recommendation and a phased scope.
A documented current and target workflow with a prioritised, costed roadmap.
Existing tools cannot model your inventory, orders, pipeline or approvals.
Data model, role-based access, core modules, integrations, data migration and user acceptance testing.
A deployed system with documentation, admin training and an agreed support period.
You keep current tools but they do not share data reliably.
API integrations, sync rules, exception handling, dashboards and audit logs.
Connected systems with monitoring and a runbook for failed syncs.
Discovery is scoped first and produces the build estimate. The proposal lists modules, integrations, data migration, hosting and support separately, with milestones and acceptance criteria for each phase.
Most operations problems are handoff problems: an order entered twice, stock tracked in a spreadsheet, a lead that sits in someone's inbox. We start with the workflow and the data each team owns, then design the smallest system that removes those handoffs and can grow with the business.
Reduce duplicate work by bringing important records, actions, and ownership into one system.
Role-based dashboards and reporting that help managers understand progress and bottlenecks.
Interfaces and processes designed to be practical for the people expected to use them every day.
Travel agenciesTravel CRM and operations system for flight salesEnquiry ownership, case history, timed follow-ups, PNR-linked sales and post-sale service checks in one custom CRM.Read the case study ↗
Floral and gifting retailOrder and fulfilment software for a floral retailerShopify and manual orders, delivery slots, bouquet recipes, gift messages, WhatsApp updates and Zoho invoices in one workspace.Read the case study ↗LeadNestsLead management system with a sales funnel, built and run by usOur own product: a lead funnel with distribution, Meta and Google lead integration, automated follow-ups, team queues and sales reporting.Read the case study ↗Every module is built against agreed workflows and acceptance criteria, tested with real records and rolled out with training, so the system is adopted rather than worked around.
Document how leads, orders, stock, purchases and payments move between people and tools today, and which system should own each record. This exposes duplicate entry and missing approvals before any code is written.
Map where enquiries arrive, who owns each lead, which pipeline stages matter and when a follow-up is due. Scope duplicate detection, assignment rules, activity history and sales dashboards around your team. LeadNests, our own lead-management product, provides a published example of this work.
Build only the modules the workflow needs, such as inventory, order management, lead pipeline, quotations, approvals or reporting, with role-based access so each team sees the records it owns.
Connect the new system with your store, accounting software, payment gateways, WhatsApp or email through documented APIs, with duplicate checks, retries and an exception queue for records that fail to sync.
Clean and migrate existing records, test with real data, train each role and roll out in phases so day-to-day operations continue while the system is adopted.
Map teams, records, tools and handoffs, and agree what the system must do first.
Define records, roles, permissions and integrations, and approve screens before the build.
Deliver working modules in stages and test each one with real records and users.
Move data, train each role and support the team through go-live and the first weeks of use.
A fixed-scope review of what is holding growth back, with a prioritised plan you can act on with us or on your own.
A defined scope with milestones, sign-off points and a clear launch date for new builds, redesigns and migrations.
An ongoing team for optimisation, campaigns and support, reviewed monthly against the numbers that matter to you.
Off-the-shelf software is usually faster and cheaper when your processes match how it works. A custom build is worth it when your inventory, pricing, approvals or workflows do not fit, and workarounds are costing time and errors. Discovery compares both before you commit.
Usually, yes. We check the available APIs, versions and access, then design the sync with clear ownership of each record, duplicate checks and an exception queue. Integration feasibility is confirmed during discovery.
Ownership of the code, deployment and data is set out in the agreement. Your business data remains yours, and the handover includes documentation and access needed to operate and maintain the system.
Yes. We can scope lead capture, assignment, pipeline stages, follow-up tasks and reporting as the first release. Quotations, orders, service operations and finance connections can follow once record ownership and the first workflow are established. Each phase has its own acceptance checks and rollout plan.
It depends on the number of modules, integrations and how much data needs migrating. We deliver in phases so the most valuable module goes live first, and the proposal gives a schedule for each phase after discovery.
Share the workflows, tools and spreadsheets you use today. We will map the handoffs and recommend what to build, what to integrate and what to leave alone.
Share the essentials and the right TNM specialist will follow up with a useful next step.
